Terms & Conditions
These terms and conditions refer to purchases made online at www.rebelpublishing.net.
Rebel Publishing Ltd can be found online at www.rebelpublishing.net. Our contact details are:
Rebel Publishing Ltd
P O Box 4232
Telephone: +44 (1749) 347244
Purchasing from Rebel Publishing Ltd
- To purchase products from us, you need to follow the steps explained in our online shop. The online shop includes information about prices, postage and packing charges and how to pay.
- Payment must be received by us before any goods are dispatched.
- The shop includes details of all the payment methods we accept.
- Once you have made a purchase from the online shop, we will acknowledge your purchase by email and you may also receive a second email to acknowledge your payment, depending on the method of payment you use.
- Acknowledgements are sent by email to the email address you provide.
- Orders are dispatched within 10 days of receipt of payment and typically less.
- Orders for new products are dispatched within 10 days of receipt of payment and their published release date, and typically less.
- UK orders are typically shipped by Royal Mail although we also use couriers for larger domestic orders.
- Small international orders are typically shipped by Royal Mail and couriers are used for larger orders.
Cancellations and Refunds
- We are entitled to refuse or cancel any order we receive and, in the unlikely event that we wish to do so, we will notify you by email and refund monies paid for goods that will not be supplied.
- You may cancel your order at any time before it is shipped by notifying us by email to email@example.com. Orders that have not been shipped will be cancelled immediately and your payment will be refunded.
- If your order has shipped and you wish to return the goods, please notify us by email to firstname.lastname@example.org. We will refund your payment provided that the goods are returned to us in a saleable condition within 30 days.
- Good that are incorrectly supplied, i.e. damaged or mis-packed will be replaced free of charge and sent post free.